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Customer Service Representative


Job Title:                             Customer Service Representative

Status:                                  Non-Exempt

Reports to:                         Operations Officer


Job Summary:

Provides friendly, efficient, positive service to Bank customers.  Processes customer deposits and withdrawals; sells cashiers checks, money orders; and travelers cheques; accepts payments on various types of loans; provides customer balance inquiries; and accepts Federal Tax payments.


Essential Duties and Responsibilities:


  • Process deposits and withdrawals to checking and savings accounts in accordance with regulatory and bank policies.
  • Cashes checks after proper verification procedures have been completed.
  • Place appropriate holds on accounts for uncollected funds.
  • Assists customers with account inquiries.
  • Processes in-mail deposits.
  • Processes customer requests for cashiers checks, money orders, traveler’s checks, savings bonds and makes cash advances on Bank cards.
  • Accepts loan payments.
  • Answers the telephone, assisting customers with their questions.
  • Balances daily work and cash box at end of shift.
  • Responsible for the scanning of cash paids and other valuable records.
  • Allows access to safe deposit boxes as needed.
  • Knowledge of BSA, CTR, and Reg. CC Reports.
  • Understanding of the Customer Identification Program.
  • Places stop payments on checks and ACH’s.
  • Processes night depository and courier bags.
  • Processes ATM transactions and balance ATM.
  • Balance cashiers checks and money orders.
  • Assists in callbacks.
  • Identifies customer needs and cross-sells other Bank services to meet those needs.
  • Maintains signature card files.
  • Responsible for maintenance of work area.
  • Provides office support, including routine filing, maintenance and record keeping.
  • When designated, may be responsible for training teller procedures to other Bank personnel.
  • Maintain current awareness and understanding of the Bank Secrecy Act, appropriate banking regulations, internal policies and procedures, and to comply fully with those regulations, policies and procedures.
  • Performs other duties as required.


Education and Experience:

High school diploma or equivalent. Minimum six (6) months bank teller experience.


Knowledge of:

  • Related Bank policies and procedures.
  • All Bank services available and their cost.
  • Bank equipment such as teller terminals, currency counter, scanner, calculator, micro-encoder, typewriter and personal computer.
  • Basic data processing system.


Experience with JHA preferred.


Benefits include: Medical, Dental, Vision, LTD, GTL, EAP, 401K Plan




To learn more about Premier Service Bank and to find out how you can become part of the our team, please contact:


Human Resources Department

Premier Service Bank

3637 Arlington Ave
Suite B
Riverside, CA 92506


Contact HR by email



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