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Assistant Operations Officer


Status:                  Exempt

Reports to:         Operations Officer



Assist the Operations Officer with the daily workflow of the branch. Assume responsibility for coordinating teller and new account functions while maintaining the operating condition of the branch at a satisfactory level. Provide input for performance reviews and counseling.




Essential Duties and Responsibilities:


    1. Assists the Operations Officer in preliminary interviewing.  Recommends hiring of, and indoctrinates, staff for operation jobs.
    2. Provides input on performance evaluations for the operations staff for the Operations Officer’s approval, allowing sufficient time for review and action to be taken without exceeding review dates.
    3. Supervises the preparation of large currency transaction reporting.
    4. Discuss and provide input to the Operations Officer on personnel issues.
    5. Maintains control of work hours and overtime for operational staff.
    6. Assist in the directing of activities of employees under their department, regulating workflow and delegating assignments, according to volume and individual qualifications.
    7. Ensures operational conformity to regulations and prescribed policy and procedures.
    8. Renders assistance to customers with their problems, following up with corrective action as indicated.
    9. Assist in the handling of rejected items, answering customer’s inquiries and computer input of report information on a timely basis to administration to properly complete the check return in a timely basis.
    10. Reviews and approves all new accounts opened each day.  Assists in opening complicated accounts.
    11. Approves cash items, large deposits, suspense items, and various other internal memorandum and entry tickets within delegated authority.
    12. Assure all work is scanned and reviewed by processor.
    13. Reviews and checks branch work periodically for errors and other deviations from proper procedures.  Notifies the Operations Officer of violations of proper procedures in a timely manner.
    14. Assists in the training of department staff to effectively understand the products and services provided to customers, including bank policies and procedures.
    15. Maintain current awareness and understanding of the Bank Secrecy Act, appropriate banking regulations, internal policies and procedures, and to comply fully with those regulations, policies and procedures.
    16. Performs related duties as required.




Compliance and Loss Prevention:
    • Maintain teller differences within bank expectations.
    • Maintain annual controllable operating losses at a reasonable level.
    • Ensure teller cash limits are maintained as noted on all approval limit cards.
    • Ensure certifications are completed and documented monthly.
    • Assist with internal security, dual custody and cash control per bank policy.
    • Assist with maintaining satisfactory or better internal and external audits.
Education and Experience:
High school diploma or equivalent. Minimum five (5) years of experience as a lead person in bank operations.  
Knowledge of:
    • Bank operations and regulations.
    • Bank products and services.
    • Modern Bank branch equipment.
    • Principles of supervision.
    • Banks data processing system.
Skill and Ability to:
    • Supervise and train others.
    • Maintain complete and accurate records.
    • Service customers.
    • Cross-sell.
    • Operate modern Bank equipment.
    • Perform arithmetic calculations quickly and accurately.
    • Work closely with Operations Officer.
  Additional duties as assigned. Benefits to include Medical, Dental, Vision, EAP, LTD, GTL and 401 K Plan. EOE  


To learn more about Premier Service Bank and to find out how you can become part of the our team, please contact:


Human Resources Department

Premier Service Bank

3637 Arlington Ave
Suite B
Riverside, CA 92506


Contact HR by email



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